ComSignTrust™ Frequently Asked Questions
Having some trouble? Getting an error somewhere? Want to find out how to sign correctly? ComSigntTrust™ FAQs is the place for you.
Find out all you need to know about troubleshooting ComSignTrust™ CTD Basic and Pro in one great place easy and simple.
A. The output folder for storing signed files was not defined. Please define an output folder for signed documents in: Sign on PDF >> Save files to
A. You’re attempting to sign a document with unsupported certificate. Please update or pick another certificate under: Profile manager >> Choose a certificate
A. Wrong certificate password was presented. Please make sure you entered the right password and try again.
A. Your device that contains the certificate or card reader is disconnected. Please make sure your device is properly installed to your machine.
A. Please make sure the “do not use visible signature” check box isn’t checked in: profile manager >> basic settings
A. You are trying to sign without the proper support algorithm. Make sure your certificate supports the predefined hash algorithm in profile manager >> basic settings >> Hash algorithm
A. Your license has expired. You may need to purchase a new license please
A. Make sure you have chosen the right certificate under: profile manager >> basic settings >> choose a certificate field
A. You can find and download the manual from
A. Please check signing certificate and the root that is supported by adobe. Try updating adobe reader to the latest version.
A. Make sure your operation system meets all requirements and specification for running the application. You can find the specific requirement in the manual here.
A1. Your scanned file is disrupted. Please scan again or use another scanning device or software.
A2. You do not have editing permeations to change or edit this document.
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